Information We Collect

We collect information that you provide directly to us, including:

• Name, email address, and contact information
• Business information and company details
• Payment and billing information
• Communication preferences and feedback
• Usage data and analytics information

How We Use Your Information

• Provide, maintain, and improve our consulting services
• Process transactions and send related information
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Age Restriction

Our services are intended for users who are 13 years of age or older. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at [email protected] and we will delete that information within 30 days.

Certain features of our platform (such as billing and contracts) require users to be at least 18 years of age or the age of majority in their jurisdiction.

Data Retention

• Account data: Retained while your account is active and for up to 90 days after deletion request
• Transaction records: Retained for 7 years to comply with financial regulations
• Communication logs: Retained for 2 years for support and legal purposes
• Analytics data: Aggregated/anonymised after 13 months; identifiable data deleted after 26 months
• Audit logs: Retained for 3 years for security and compliance

Third-Party Sharing

We share data only with trusted third parties necessary to provide our services:

• Payment processors (Stripe, Razorpay): Billing information to complete transactions
• Analytics (Microsoft Clarity, Google Analytics): Anonymised usage data to improve our services
• Email delivery (SMTP providers): Your email address to send transactional and support emails
• Cloud infrastructure (Cloudinary, ImageKit, Supabase): Media and database storage

We never sell your personal data to third parties for their own marketing purposes.

Your Data Rights

You have the right to:

• Access your data: Download a copy of your personal data from your account settings
• Correct your data: Update inaccurate information in your profile settings
• Delete your account: Request permanent deletion of your account and data from account settings
• Opt out of marketing: Unsubscribe from marketing emails at any time via the link in any email

To exercise these rights, visit your account settings or email [email protected].

Data Breach Notification

In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify the relevant supervisory authority within 72 hours of becoming aware of the breach. We will notify affected individuals without undue delay when the breach is likely to result in a high risk to their rights. Notifications will be sent to the email address on your account.

Contact Us

If you have any questions about this Privacy Policy, please contact us at [email protected]